Extended Kofax Support
Verbella’s Extended Kofax Support Offerings
Each of our Extended Support plans is designed to help ensure your systems are performing at their most efficient levels. While Kofax provides second and third level support for software bugs, many of the most common problems are not due to the software itself, but self-inflicted by other internal admins to the network and operating systems.
Basic Support is for those customers that have invested in training and have a full time dedicated Kofax Administrator. The administrator is capable of applying software patches to the system.
This package is ideal for customers that do not have a full time Kofax Administrator and need to work with support via the phone. The customer will generally require Verbella’s assistance for installations on new computers and Kofax upgrades.
This package is ideal for customers that are using KC. KTM, KCIC and the Verbella Export Connector for SAP. These products require routine maintenance to ensure that they are running at peak performance. Their customers generally do not have a full time Kofax Administrator to perform these tasks.
This support package is fully customizable to meet the needs of the customer for Kofax Applications as well as Verbella add-ons.