What Customers Need to Know and How to Plan in 2026
Tungsten (formerly Kofax) Capture and Tungsten Transformation have officially entered their final support phase, marking the start of Tungsten Capture end of support planning for customers. Beginning in 2026, customers must make a defined decision about how long support will remain available and what path forward best aligns with their organization’s needs.
This article explains what is changing, why customers are hearing about this now, what options are available, and how to plan next steps without unnecessary disruption or risk.
Why this matters now
Starting in 2026, Tungsten Automation has shifted from encouraging customers to modernize their Capture environments to requiring a formal decision about the future of those platforms. While support does not end immediately, the 2026 renewal window defines the final opportunity to maintain supported access to Tungsten Capture and Transformation.
The decisions made during this period can affect more than just IT. Budgeting cycles, procurement planning, compliance requirements, automation roadmaps, and long-term supportability are all impacted by how organizations respond to these changes.
For many customers, the key challenge is not urgency but clarity. Understanding the implications early helps avoid rushed decisions later.
What is changing with Tungsten Capture end of support
Beginning with contract terms that start January 1, 2026, Tungsten will no longer offer new annual perpetual Maintenance and Support renewals for Tungsten Capture and Tungsten Transformation. These products are now formally classified as legacy offerings.
Instead, customers are being offered a final renewal opportunity with defined terms and a finite support runway. This represents a shift from prior incentive-based upgrades to a required decision point.
While support does not end immediately, 2026 marks the final renewal window. At the conclusion of the selected renewal term, support for Tungsten Capture and Tungsten Transformation will end permanently, with no further opportunities to extend support.
Who this applies to
This update applies to organizations using:
Tungsten Capture (formerly Kofax Capture)
Tungsten Capture with Tungsten Transformation (formerly Kofax Transformation Module, KTM)
If your organization has relied on Kofax Capture or KTM for many years, this change applies even if you are more familiar with the legacy branding than the Tungsten name.
If you are unsure which products or versions you are running, this can be confirmed quickly.
Your options moving forward
Tungsten is offering two primary paths starting in 2026. Each option provides continued support for a defined period, but the long-term implications differ significantly.
Option 1: Move Up to Tungsten TotalAgility
This option provides continued support for your existing Capture and Transformation environment while also granting access to equivalent licenses for Tungsten TotalAgility, Tungsten Automation’s flagship intelligent automation platform.
This path includes:
Continued support for your current system
Equivalent TotalAgility licenses at no additional license charge during the overlap period
Time and flexibility to transition at your own pace
The option to move from on-premise to cloud during the term
A modern platform that supports future automation and growth
Pricing under this option follows the updated renewal model, which includes an uplift, but provides significantly more long-term flexibility and value.
For many customers, this option is less about immediate migration and more about creating a supported bridge from legacy capture to a modern automation platform.
Option 2: Final legacy support extension
Customers may alternatively elect a fixed-term renewal for Capture and Transformation only.
This option:
Provides continued support for a defined 1 to 5 year term
Includes a pricing uplift
Does not include access to TotalAgility or migration benefits
Is considered the final opportunity to renew support for these products
At the end of this term, support will end permanently.
This option is typically chosen by organizations that need additional planning time but recognize that no further extensions will be available beyond the selected term.
Version support considerations
As part of Tungsten’s move to final support terms, ongoing vendor support is provided only for the latest supported versions of Tungsten Capture and Tungsten Transformation.
This means that organizations running older versions may need to complete a version upgrade in order to remain supported, regardless of whether they choose a final legacy support extension or the Move Up to TotalAgility option.
These version upgrades are typically far less complex than a full platform migration and are a normal part of maintaining vendor-supported software. However, they still require planning, validation, and coordination to avoid disruption.
As part of either path forward, Verbella helps customers review their current Capture and Transformation versions and ensure they remain on supported releases for the duration of the selected term. For customers preparing to Move Up to TotalAgility, this includes maintaining supported versions while migration planning and execution take place.
Comparing your options at a glance
| Area | Move Up to TotalAgility | Final Legacy Support Extension |
|---|---|---|
| Continued support | Yes | Yes (fixed term) |
| Access to TotalAgility | Yes | No |
| Migration timing | Flexible, customer-driven | Not applicable |
| Cloud readiness | Supported | Not supported |
| Pricing model | Includes uplift with added value | Includes uplift only |
| Long-term viability | Strategic platform | Ends after selected term |
Why many customers are choosing to Move Up
For customers choosing to move forward with TotalAgility, the goal is not to disrupt what already works, but to provide a modern foundation underneath it.
TotalAgility delivers faster deployment with AI-assisted capabilities, superior document extraction, seamless integration with existing systems, modern web-based interfaces, robust security, and low-code flexibility. This allows organizations to improve efficiency today while positioning their automation platform for long-term scalability, cloud readiness, and future business needs.
Importantly, everything you do today with Capture continues to work. Barcode scanning, email import, and existing processes remain familiar, while the underlying platform becomes more efficient, easier to maintain, and more capable over time.
How Verbella helps
Verbella has supported Kofax and Tungsten Capture environments for over 20 years and has already guided many organizations through end-of-support transitions.
We help by:
Reviewing your current environment and renewal timing
Explaining the implications of each option in plain language
Helping determine whether and when a Move Up makes sense
Planning a transition that minimizes disruption and avoids unnecessary cost
Our role is to help you make an informed decision, not to rush you into one.
Next steps
Since most organizations using Tungsten Capture and Transformation are approaching a renewal decision in 2026, now is the right time to start the conversation.
A short, no-pressure discussion can help clarify:
Your current products and versions
Your renewal timeline
Which option best aligns with your business and IT goals
Frequently Asked Questions
Tungsten Capture & Transformation End of Support
Why is Tungsten ending support for Kofax Capture and Tungsten Transformation (KTM)?
Tungsten Capture and Transformation are legacy platforms that have reached the end of their long-term product lifecycle. Like many software vendors, Tungsten is focusing ongoing investment on modern, cloud-ready automation platforms while providing a defined runway for customers still using legacy products.
Is Tungsten forcing customers to move off Kofax Capture or Tungsten Capture?
Tungsten is not forcing customers to migrate immediately, but it is requiring customers to make a defined decision beginning in 2026.
Customers have two options:
- Move Up to Tungsten TotalAgility, which provides continued support for existing Capture and Transformation environments while also granting access to TotalAgility and flexibility to migrate over time.
- Elect a final legacy support extension, which provides support for Capture and Transformation only, for a fixed term, with no future extension options.
The key change is that doing nothing is no longer an option. A decision in 2026 determines how long support remains available and what paths are open going forward.
When does support for Tungsten Capture and Tungsten Transformation actually end?
Support does not end on a single universal date. Instead, 2026 represents the final renewal window.
- Customers who choose a final legacy support extension receive support for the selected term (typically 1 to 5 years). Support ends permanently at the conclusion of that term.
- Customers who choose to Move Up to TotalAgility receive continued support for their existing Capture and Transformation environment alongside access to TotalAgility, allowing them to migrate on a timeline that fits their business.
In both cases, once the selected term concludes, legacy Capture and Transformation support ends permanently with no further extensions available.
Do we need to upgrade our Tungsten Capture or Transformation version to remain supported?
Yes. Ongoing support is provided only for the latest supported versions of Tungsten Capture and Tungsten Transformation.
Customers running older versions may need to complete a version upgrade in order to remain supported, regardless of whether they choose a final legacy support extension or the Move Up to TotalAgility option.
These version upgrades are typically much simpler than a full platform migration and are a normal part of maintaining vendor-supported software. As part of either path forward, Verbella helps customers review their current versions and plan any required upgrades so they remain supported for the duration of the selected term and, if applicable, while preparing for a future transition to TotalAgility.
What happens if we do nothing about our Tungsten Capture renewal in 2026?
If no renewal decision is made, support will expire at the end of the current contract term. Once support ends, there are no options to reinstate maintenance or support for these products.
Can we continue using Kofax Capture after the final Tungsten support term ends?
The software may continue to run, but it will no longer be supported. This means no patches, fixes, or vendor support, which can introduce operational, security, and compliance risks.
Is Move Up to Tungsten TotalAgility mandatory for Capture customers?
No. Customers may choose either the Move Up option or a final legacy support extension. However, only the Move Up option provides access to a modern platform and long-term supportability.
Does moving to TotalAgility require an immediate migration from Capture?
No. The Move Up option provides time and flexibility. Existing Capture processes continue to function while customers plan and execute a transition at their own pace.
Is there a cost increase when renewing Tungsten Capture or moving to TotalAgility?
Yes. Both available options include a pricing uplift compared to historical renewals.
However, the value differs significantly between the two paths:
- A final legacy support extension includes an uplift but only maintains the existing Capture and Transformation environment for a limited time.
- The Move Up to TotalAgility option includes an uplift as well, but also provides access to TotalAgility licenses, modernization flexibility, and a supported path forward.
For many organizations, the Move Up option delivers substantially more long-term value for a similar investment.
What’s the difference between Capture and TotalAgility?
Capture is a legacy document capture platform. TotalAgility is a modern intelligent automation platform that supports document processing, workflow, integration, AI-assisted extraction, and cloud deployment.
Why do many customers choose the Move Up to TotalAgility option instead of a legacy extension?
Many customers view the Move Up option as a lower-risk, more flexible path forward.
It allows organizations to continue running their existing Capture processes while gaining access to a modern automation platform and avoiding a future hard stop. Rather than paying solely for limited-time legacy support, customers gain optionality, modernization readiness, and long-term supportability.
