Knowledge Base
The Verbella Knowledge Base is a growing library of documents to guide you through our products. You can also submit a support ticket using our ticketing system on this page or contact us at any time.
Support Process
Initial response time represents the maximum time it takes a Verbella Technical Support Analyst to acknowledge receipt of a customer’s reported Case and begin diagnosis. The assigned Support Analyst works the case jointly, with the customer, to identify an acceptable workaround or resolution of the issue. If the resolution of the Case requires escalation to another Technical Support Analyst, the Technical Support Analyst handling the Case gathers all required information and assigns the Case to the appropriate resource. A customer can escalate a Case at any time, whenever they believe the case requires additional attention.
Response Commitments
Verbella Technical Support prioritizes its Caseload based on the Case Priority set by the Customer and validated by Verbella Technical Support. The priorities and the Initial Response Times are defined in the table to the right.
Standard Support Hours
8 A.M. ET to 6 P.M. ET Monday – Thursday and
8 A.M. ET to 5 P.M. ET on Friday.
Support requests received after 4 P.M. ET may roll over to the following business day.
Why Choose Verbella?
For over 20 years, Verbella has helped SAP customers automate and simplify how they capture, manage, and archive business documents. Our team combines deep SAP expertise with proven integration experience across leading technologies like Tungsten Automation, OpenText, SharePoint, and PBS delivering end-to-end solutions from AP Automation to enterprise content management.
We partner closely with our clients to understand their goals, tailor solutions, and provide dedicated support that ensures lasting success.
